New-patient messages, answered and (booked)
Your front desk on WhatsApp. It answers in your clinic’s voice, qualifies on logistics, books, reminds, and hands over to your staff.
- Replies from your approved facts
- Logistics only, never medicine
- Books, reminds and hands over
A second door needs someone at it
Answer while they’re asking
Educational content starts conversations. The front desk answers them, so the door is never open and empty.
Your staff stay in charge
Anything clinical or specific goes to your team, with the conversation so far.
From first message to booked consult
Reply. A patient messages on WhatsApp. The front desk answers from facts your clinic approved.
Qualify. On logistics only: what they need, where, and when.
Book. Into your calendar.
Remind. So the slot is kept.
Hand over. Anything clinical or specific goes to your staff.
Panels are a question, not a (wall)
Not long ago my dad needed an ankle implant. The idea for this part of the system came from his surgeon.
The Panel & Payment Desk answers panel, pre-authorisation and Letter of Guarantee questions, only from a fact sheet your clinic signs off. Specifics go to your staff.
What it never does
- Give coverage advice or say what a plan will pay
- Promise an approval
- Give medical advice
- Ask for NRIC or policy numbers on WhatsApp
Your team, trained to work with it
Two Front-Desk Handover sessions for your staff, so they know what the front desk answers, what it hands over, and how to take it from there.